Bengal Affiliate FAQ —
Fast Answers, No Runaround

No. Each player is allowed one Bengal Affiliate account only. Creating multiple accounts is against the terms and conditions and may result in all accounts being suspended and balances forfeited. If you have forgotten your login details, use the password reset option on the Login page instead of creating a new account.

Go to the Login page and click "Forgot Password." Enter the mobile number linked to your Bengal Affiliate account and you will receive an OTP. Enter the OTP, then set a new password. The whole process takes about 60 seconds. If you do not receive the OTP within two minutes, check that you entered the correct number and try again.

You must be at least 18 years old to register and play on Bengal Affiliate. This is a strict requirement and applies to all players regardless of location. If our team identifies that an account belongs to someone under 18, the account will be closed immediately and any balance will be forfeited. Please review our Responsible Gaming page for more information.

Log in to your Bengal Affiliate account and go to your profile settings. Some details like your mobile number may require identity verification before they can be changed, to protect your account from unauthorised changes. If you are having trouble updating your information, contact the support team via live chat and they will assist you directly.

Bengal Affiliate accepts bKash, Nagad, and Rocket for both deposits and withdrawals. These are the three most widely used mobile financial services in Bangladesh, so most players can fund their account without needing a bank card or international payment method. All transactions are processed securely and directly between your mobile wallet and your Bengal Affiliate account.

The minimum deposit on Bengal Affiliate is kept low so that players of all budgets can participate. Exact minimums are displayed on the deposit page when you are logged in, as they may vary slightly depending on the payment method you choose. Generally, bKash and Nagad deposits start from a very accessible amount that suits casual players in Bangladesh.

Most Bengal Affiliate withdrawals to bKash, Nagad, or Rocket are processed within a few minutes during normal operating hours. In some cases, particularly for larger amounts or during peak periods, it may take up to a few hours. If your withdrawal has not arrived within 24 hours, contact the support team with your transaction reference number and they will investigate immediately.

Bengal Affiliate does not charge any platform fees on standard deposits or withdrawals. However, your mobile wallet provider (bKash, Nagad, or Rocket) may apply their own standard transaction charges as per their service terms. These are outside Bengal Affiliate's control. Always check your wallet's fee schedule if you want to know the exact cost of a transfer.

First, wait a few minutes as some transactions take a short time to confirm on the network. If the balance has still not appeared after 10 minutes, take a screenshot of your bKash or Nagad transaction confirmation (which shows the transaction ID and amount) and send it to the Bengal Affiliate support team via live chat. They can manually verify and credit the deposit quickly.

The Bengal Affiliate game library currently includes over 500 titles spanning live casino, fishing games, slots, bingo, table games, and arcade categories. Popular titles include Bombing Fishing, EVO Live baccarat, Fortune Bingo, PP Live roulette, A Night Out, and Darts. New games are added regularly.

Yes. All RNG-based Bengal Affiliate games use independently audited random number generators, meaning every spin, card draw, or dice roll is completely random and cannot be influenced. Live dealer games use real physical equipment monitored by multiple cameras. The outcomes are genuine and the platform has no ability to alter results in real time.

If your connection drops during a Bengal Affiliate game round, the round will complete on the server side and the result will be recorded. When you reconnect and reopen the game, you will see the outcome of the interrupted round. If the result is not reflected in your balance correctly, contact support with the game name, approximate time, and bet amount so they can review the server logs.

Dragon Tiger and Fortune Bingo are the most beginner-friendly options. Dragon Tiger has only two betting choices and rounds last under 30 seconds, so it is very easy to understand. Fortune Bingo requires no prior knowledge at all — numbers are drawn and you mark your card. Bombing Fishing is also great for new players who prefer something more interactive and game-like.

New players who register and make their first deposit on Bengal Affiliate are eligible for a welcome bonus. The bonus is credited to your account automatically after your qualifying deposit is confirmed. The exact bonus percentage and maximum amount are shown on the promotions page when you log in. Make sure you read the wagering requirements before using the bonus funds.

Wagering requirements mean you need to bet a certain total amount before bonus funds can be withdrawn as real cash. For example, if you receive a 500 BDT bonus with a 10x wagering requirement, you need to place a total of 5,000 BDT in bets before that bonus converts to withdrawable cash. Different Bengal Affiliate games may contribute different percentages toward meeting the requirement — check the bonus terms for details.

No. Bonus funds cannot be withdrawn until the wagering requirement has been fully met. If you request a withdrawal before completing the wagering requirement, the bonus and any winnings generated from it may be removed from your balance. Your original deposit amount (minus any losses) can still be withdrawn at any time regardless of bonus status.

Yes. Bengal Affiliate regularly runs reload bonuses, cashback offers, and special promotions tied to specific games or events. These are available to existing players and are announced via the promotions section in your account dashboard. Logging in regularly is the best way to make sure you do not miss a limited-time offer.

Yes. The Bengal Affiliate app is available for Android devices and can be downloaded directly from the App page. Since it is not distributed through the Google Play Store, you will need to allow installation from unknown sources in your Android settings before installing. The process is straightforward and the app page includes step-by-step instructions.

Absolutely. Every Bengal Affiliate game is fully playable in your mobile browser without any download required. Simply open your browser, go to the site, log in, and start playing. The browser version works well on both Android and iOS and supports all game categories including live dealer, fishing, slots, and bingo.

First, check your internet connection and make sure you have a stable mobile data or Wi-Fi signal. Then try closing the app completely and reopening it. If the problem persists, uninstall the app and download the latest version from the App page, as an outdated version can sometimes cause loading issues. If none of these steps work, contact support via live chat.

Bengal Affiliate uses SSL encryption on all pages to protect data in transit. Your personal information is stored securely and is never sold or shared with third parties for marketing purposes. For full details on how your data is collected, stored, and used, please read the Privacy Policy.

Change your password immediately using the reset option on the Login page, then contact the Bengal Affiliate support team via live chat to report the suspected unauthorised access. The team can review your account activity, flag suspicious transactions, and help you secure your account. Never share your password or OTP with anyone — Bengal Affiliate staff will never ask for your password.

Yes. Bengal Affiliate takes responsible gaming seriously. Players can set deposit limits, session time reminders, and request a cooling-off period or self-exclusion if they feel they need a break. These tools are available in your account settings. For more information and guidance, visit the Responsible Gaming page.

If you wish to close your account permanently, contact the Bengal Affiliate support team via live chat and request account closure. Before closing, make sure you have withdrawn any remaining balance. Once an account is permanently closed, it cannot be reopened. If you are closing your account due to gambling concerns, the team can also discuss self-exclusion options with you first.